PRIVACY
POLICY.

1. Who We Are

PALAKOL PHILIPPINES INC. (“Palakol Performance”, “we”, “us”), a corporation registered with the Securities and Exchange Commission of the Republic of the Philippines, operates this website and is the personal information controller for the data described in this policy. Registered address: Blk 3 Lot 25 Aguho Street, Meadowood Executive Village, P.F. Espiritu 1, City of Bacoor 4102, Cavite. You can reach us at aceyourgame@palakolperformance.com about anything on this page.

2. Information You Give Us

We only collect what an order or an enquiry actually needs:

• Account: your email address, your name, and a password. Passwords are hashed by our authentication provider - we never see or store the password itself.
• Orders: your name, email address, mobile number, an optional second contact number, and your delivery address. You may save an address to your account to reuse it.
• Contact form: your name, email address, subject and message.
• Newsletter: your email address, if you choose to subscribe.
• Partner and ambassador applications: your name, email address, mobile number, city, social media links, audience size, and your answers about your experience and motivation. Distributor applications also include your business name and requested territory.

3. Information Collected Automatically

When you browse the site we receive standard technical information such as your IP address, browser type and the pages you visit. We use Vercel Analytics, which measures page views without using tracking cookies and without building a profile of you across other websites. We do not use advertising trackers.

4. Payment Information

We never see, handle or store your card number. Card and e-wallet payments are processed by PayMongo, and QRPh payments by Manny Pay, on their own systems. What we keep is the outcome: whether the payment succeeded, the amount, the method used, and the reference number needed to match it to your order and to process a refund.

5. Why We Use Your Information

We use what we collect to take and deliver your order, send order confirmations and invoices, answer your enquiries, assess partner applications, prevent fraudulent orders, and meet our legal and tax obligations. We rely on your consent for the newsletter, and you can withdraw it at any time.

6. We Do Not Sell Your Data

We do not sell, rent or trade your personal information. We share it only with the service providers that run parts of this business, and only as far as each one needs:

• Supabase - stores our database and manages accounts (Singapore region).
• Vercel - hosts the website.
• PayMongo - processes card and e-wallet payments.
• Manny Pay (7th Pillar Integrated Systems Corp.) - processes QRPh payments.
• Resend - sends transactional email such as order confirmations and invoices.
• Courier partners - receive your name, address and contact number so they can deliver your order.

We may also disclose information where the law requires it, or to establish or defend a legal claim.

7. Cookies

We use cookies only where the site needs them to work. A session cookie keeps you signed in to your account. If you arrive through an ambassador's referral link, a cookie named palakol_ref remembers that code so their referral is credited at checkout; it expires on its own and carries no personal information. Blocking cookies will stop you from signing in or keeping items in your cart.

8. How Long We Keep It

Order records, including invoices, are kept for ten years as required for tax and accounting purposes in the Philippines. Account details are kept while your account is open. Contact messages and unsuccessful partner applications are kept for two years. Newsletter subscriptions are kept until you unsubscribe.

9. Your Rights

Under the Data Privacy Act of 2012 (RA 10173) you have the right to:

• Be informed about how your personal information is used.
• Access the personal information we hold about you.
• Correct anything inaccurate or out of date.
• Object to processing, and withdraw consent where we rely on it.
• Erasure or blocking of your information, where the law allows it.
• Data portability - receive your information in a usable electronic format.
• Damages, where you suffer loss because of a breach of your rights.

Email aceyourgame@palakolperformance.com to exercise any of these and we will respond within thirty days. Note that we cannot delete order records we are legally required to retain, but we can remove your account and stop all marketing.

10. Security

Traffic to this site is encrypted with HTTPS. Access to customer data is limited to staff who need it for their role, protected by individual accounts rather than shared logins. Payment credentials are held by our payment processors, not by us. No system is completely secure, but if a breach ever affects your personal information we will notify you and the National Privacy Commission as the law requires.

11. Children

This site is not intended for children under 18, and we do not knowingly collect their personal information. If you believe a child has given us their details, contact us and we will delete them.

12. Changes and Complaints

If we change this policy we will update the date at the top of this page. If you are not satisfied with how we have handled your personal information, write to us first at aceyourgame@palakolperformance.com. You also have the right to complain to the National Privacy Commission at privacy.gov.ph.